http://www.articledatabase.info/ Articles at Article Database en-us http://www.articledatabase.info/communications/voip/crossnet-managed-services-provides-network-and-telecom-system-monitoring.html http://www.articledatabase.info/communications/voip/crossnet-managed-services-provides-network-and-telecom-system-monitoring.html Thu, 04 Mar 2010 00:53:00 -0600 CrossNet Managed Services offers a proactive network and telecommunications system monitoring and management platform, which means you get real-time support of your system; remote system backup for business continuance and disaster recovery, enabling your business to move forward no matter the setback. Systems audit and analysis reporting ensures that your valuable data and assets are effectively reaching your company’s goals.
CrossNet Managed Services is one of three pillars that make up CrossNet Services. CrossNet Maintenance and CrossNet Support are the other two pieces. These three components encompass the elements of – ensuring stable, secure, and efficient operation of your network and telecommunication systems. Here are some of the features CrossNet Managed Services delivers.
Storage Services: Cross Remote System Backup services provide customers with a secure encrypted offsite disaster recovery copy of Avaya PBX translations. Cross servers are hosted in a SAS70 Type II certified data center, and data is encrypted both in transit and while at rest. Backup jobs are scheduled for weekly transfers using secure file transfer protocol. Backup files are encrypted by the PBX using an implementation of Open PGP.
Reporting Services: Cross System Audit and Analysis is a service providing system inventory, configuration information, and analysis for Avaya PBX systems. The audit process collects data from the cabinets, carriers, and media gateways down to the individual stations. Once Cross has prepared the analysis from collected data, an Overall Impact Rating is applied to each PBX surveyed. This allows you to quickly identify PBX systems with the most critical upgrade needs and to prepare migration plans before major support and liability issues arise.
Monitoring Services: Visualize, monitor, and pro-actively manage your environment. CrossTrak Monitoring and Management is a secure distributed network management service that will monitor your entire voice and data network infrastructure. CrossTrak can provide you with proactive availability monitoring, statistical measurements, and real-time alerts and notification.
Cross is an Avaya Premier, National Platinum Business Partner and Avaya Business Partner of the Year award winner. By providing a complete portfolio of Voice, Data, IP Telephony, Wireless, CrossNet Maintenance and Support, Professional Services and Cross University, Cross has defined itself as a complete, end-to-end integrator of converged technologies nationwide. Having one of the largest and most experienced technical teams within the industry, Cross delivers business transforming communications solutions that will create a distinct competitive advantage for our customers. For award winning customer service on Avaya telecommunication products, contact Cross Telecom to meet your needs. ]]> http://www.articledatabase.info/communications/voip/crosstrak-monitoring-and-reporting-provide-the-ultimate-in-avaya-support.html http://www.articledatabase.info/communications/voip/crosstrak-monitoring-and-reporting-provide-the-ultimate-in-avaya-support.html Wed, 03 Feb 2010 22:36:25 -0600 Cross Telecom has come up with a support system that can keep up with your network in real-time. CrossTrak is a proactive remote monitoring service designed to ensure the availability and health of your converged communications network. This unique approach proactively responds to system issues by providing Cross engineers with a complete real-time view of your communication solution’s status. This integral component of CrossNet Maintenance serves as either a stand-alone or complement to Avaya’s device-based EXPERT Systems. An alert system immediately notifies Cross with complete information so that appropriate corrective action is taken.
As a part of the CrossTalk portal you are able to capture and store historical trend data through an optional secure web portal. By teaming up with Cross engineers to review historical data, you will identify developing patterns and trends that affect your communications systems and help you to make critical business decisions. Data can be viewed in many different ways and modified within the CrossTrak portal according to component, length of time, and graphical view.
Cross also offers network consulting, device mapping and identification, and security consulting to account for unique staffing, connectivity or security requirements related to the implementation of CrossTalk. This makes sure that you get the most out of your network solution. Additionally, Cross can provide design and network troubleshooting related to the implementation of CrossTalk so that your transition into the service can be smooth. CrossTalk support provides peace of mind so you can rest easy knowing your converged communications network is secure. With the addition of CrossTalk, Cross Telecom is improving their products and services aimed at making converged communication network solutions more user-friendly, powerful and cost effective than ever.
Cross is an Avaya Premier, National Platinum Business Partner and Avaya Business Partner of the Year award winner. By providing a complete portfolio of Voice, Data, IP Telephony, Wireless, CrossNet Maintenance and Support, Professional Services and Cross University, Cross has defined itself as a complete end-to-end integrator of converged technologies nationwide. Having one of the largest and most experienced technical teams within the industry, Cross delivers business transforming communications solutions that will create a distinct competitive advantage for our customers. For award winning customer service on Avaya telecommunication products, contact Cross Telecom to meet your needs. ]]> http://www.articledatabase.info/communications/voip/cross-telecom-announces-partnerships-with-datalink-and-worldstone.html http://www.articledatabase.info/communications/voip/cross-telecom-announces-partnerships-with-datalink-and-worldstone.html Mon, 07 Dec 2009 22:12:11 -0600 “The alliance between Cross and Worldstone helps ensure multinational companies have a consistent Avaya experience in every country. This partnership brings together two of Avaya’s Platinum-certified channel partners and delivers a compelling Avaya story," said Carol Giles Neslund, Vice President, North America Channels for Avaya. “Cross is excited to continue to expand our portfolio globally, and bring our unique value proposition to the marketplace”, said John Delozier, Executive Vice President, Cross Telecom. “The ability to adequately address the global marketplace is becoming increasingly important within our industry. Companies that do not have these types of capabilities will not last. We are confident that we have aligned ourselves with the best of the best.” Worldstone International Sales Director Peter Hanson endorsed the strategic importance of the partnership by adding, "Worldstone is delighted to be joining forces with Cross Telecom to enable the delivery of best in class global solutions to Cross Telecom's international customer base." Cross Telecom has also entered into an alliance with Chanhassen, Minnesota -based Datalink. This alliance will integrate Cross' Network Solutions practice with Datalink's industry-leading data center and storage solution capabilities. As a Cisco Certified partner, Datalink's network solutions will be combined with Cross' advanced business communication solutions, to provide co-delivery of industry unique, end-to-end solution offerings. These offerings will utilize the experience and leadership in communication, server, storage and networking technologies of both partners. As Vice President of Customer Services, Wade Hoffman held responsibility for the network solutions practice at Cross. He now takes his team to Datalink, where they will continue their leadership role in converged network solutions for communication solutions, as well as Datalink's data center and storage infrastructure offerings. "Now Cross has an alliance with a close partner that provides customers with a single source and point of contact for complex application and systems needs," said Hoffman. "Those solutions, such as messaging, voice recording or work-force management, drive large demand for data storage, servers and networking technologies. With this alliance, Cross can now address customer needs regarding better server and storage strategies, new virtualization technologies and networking those elements together. It represents true data center convergence." Cross is an Avaya Premier, National Platinum Business Partner and Avaya Business Partner of the Year award winner. By providing a complete portfolio of Voice, Data, IP Telephony, Wireless, CrossNet Maintenance and Support, Professional Services and Cross University, Cross has defined itself as a complete end-to-end integrator of converged technologies nationwide. Having one of the largest and most experienced technical teams within the industry, Cross delivers business transforming communications solutions that will create a distinct competitive advantage for our customers. For award winning customer service on Avaya telecommunication products, contact Cross Telecom to meet your needs.
]]> http://www.articledatabase.info/communications/voip/optimize-your-communications-network-with-avaya-aura-delivered-by-cross-telecom.html http://www.articledatabase.info/communications/voip/optimize-your-communications-network-with-avaya-aura-delivered-by-cross-telecom.html Fri, 20 Nov 2009 23:00:21 -0600
Avaya Aura has useful updates including new capabilities to Communication Manager and session management that enables multi-vendor hardware and software to communicate across the enterprise network. Avaya Aura carries out these communications applications and systems by decoupling applications from the network so services can be deployed to users depending on what they need rather than by where they work or the capabilities of the system to which they are connected. Avaya Aura supports single cross-enterprise dial plans and centralized administration, reducing operating costs and speeding up rollouts of new applications. New aggregated presence features and the inclusion of Avaya one-X® Unified Communications interfaces allow businesses to take full advantage of unified communications application and solutions. Avaya Aura also provides the real-time communications software foundation for unified communications and contact center solutions, which is a key enabling layer in the Avaya architecture.

Solutions from Avaya are based on an open, flexible reference architecture that enables a multi-vendor approach to integrating communications. Avaya leverages a layered architecture to meet immediate business needs, while providing a path to future capabilities. The architecture emphasizes end-to-end management, security and serviceability, and enterprise-wide reporting and analytics. Avaya Aura promotes collaboration and interaction applications that are delivered to all users, workers, service agents, managers and executives.

The core communication services of Aura provide the real-time foundation for all sizes and types of customer solution, from less than 100 users to as many as 36,000 users on a single system and to over a million users on a single network. The core communication services also include rich IP and video telephony, branch solutions, enterprise-wide SIP session management, multi-vendor presence aggregation, application enablement, end-to-end compatibility, high availability, Hardware and design flexibility, and management, support and remote monitoring. Cross Telecom is an Avaya premier, National Platinum Business Partner and Business Partner of the Year award winner and Cisco Silver Certified Partner. By providing a complete portfolio of Voice, Data, IP Telephony, Wireless, Avaya maintenance, CrossNet Maintenance and Support, Professional Services and Cross University, Cross has defined itself as a complete end-to-end integrator of converged technologies nationwide. Having one of the largest and most experienced technical teams within the industry, Cross delivers business transforming communications solutions that will create a distinct competitive advantage for their customers.
]]> http://www.articledatabase.info/communications/voip/bring-cross-university-training-to-your-desktop-with-cross-university-online.html http://www.articledatabase.info/communications/voip/bring-cross-university-training-to-your-desktop-with-cross-university-online.html Fri, 20 Nov 2009 22:47:48 -0600 But there are times when people are not able to leave their every day jobs to get more training. As a solution to that common problem, people are turning to online education. Online education allows students to maintain work or family schedules while they take classes. It is less costly than a full-time course load and allows the student to learn at their own pace when they have the time.
Cross Telecom offers training solutions for the products they support and ensures that clients have all of the resources and answers they need to stay on top of this ever-changing environment. Cross University offers a blended approach to training that includes classroom training, hands-on training and online training. This blended approach adds value and support to the products Cross Telecom delivers.
Cross found that online classes perfectly supplemented and complemented their classroom training, thus the launch of Cross University Online. Cross University Online offers some of the same great training as their brick and mortar training but in a flexible, user-friendly format. The lower cost of a Cross University online subscription allows more employees to gain access to the same highly valuable information.
You will have access to more than 35 hours of instruction in a searchable catalog from Cross University instructors and Avaya certified experts. You will have unlimited access to on-demand training and learning materials for the duration of your subscription. It is just like having an instructor at your side whenever you need them.
The fully searchable catalog of instruction, administrative tips, and tricks for Avaya support systems is constantly growing with more than 70 learning modules added per year so you are sure to have training on the latest technology and applications.
]]> http://www.articledatabase.info/communications/voip/bring-cross-university-training-to-your-desktop-with-cross-university-online.html http://www.articledatabase.info/communications/voip/bring-cross-university-training-to-your-desktop-with-cross-university-online.html Fri, 20 Nov 2009 22:47:48 -0600 But there are times when people are not able to leave their every day jobs to get more training. As a solution to that common problem, people are turning to online education. Online education allows students to maintain work or family schedules while they take classes. It is less costly than a full-time course load and allows the student to learn at their own pace when they have the time.
Cross Telecom offers training solutions for the products they support and ensures that clients have all of the resources and answers they need to stay on top of this ever-changing environment. Cross University offers a blended approach to training that includes classroom training, hands-on training and online training. This blended approach adds value and support to the products Cross Telecom delivers.
Cross found that online classes perfectly supplemented and complemented their classroom training, thus the launch of Cross University Online. Cross University Online offers some of the same great training as their brick and mortar training but in a flexible, user-friendly format. The lower cost of a Cross University online subscription allows more employees to gain access to the same highly valuable information.
You will have access to more than 35 hours of instruction in a searchable catalog from Cross University instructors and Avaya certified experts. You will have unlimited access to on-demand training and learning materials for the duration of your subscription. It is just like having an instructor at your side whenever you need them.
The fully searchable catalog of instruction, administrative tips, and tricks for Avaya support systems is constantly growing with more than 70 learning modules added per year so you are sure to have training on the latest technology and applications.
]]> http://www.articledatabase.info/communications/voip/bring-cross-university-training-to-your-desktop-with-cross-university-online.html http://www.articledatabase.info/communications/voip/bring-cross-university-training-to-your-desktop-with-cross-university-online.html Fri, 20 Nov 2009 22:47:48 -0600 But there are times when people are not able to leave their every day jobs to get more training. As a solution to that common problem, people are turning to online education. Online education allows students to maintain work or family schedules while they take classes. It is less costly than a full-time course load and allows the student to learn at their own pace when they have the time.
Cross Telecom offers training solutions for the products they support and ensures that clients have all of the resources and answers they need to stay on top of this ever-changing environment. Cross University offers a blended approach to training that includes classroom training, hands-on training and online training. This blended approach adds value and support to the products Cross Telecom delivers.
Cross found that online classes perfectly supplemented and complemented their classroom training, thus the launch of Cross University Online. Cross University Online offers some of the same great training as their brick and mortar training but in a flexible, user-friendly format. The lower cost of a Cross University online subscription allows more employees to gain access to the same highly valuable information.
You will have access to more than 35 hours of instruction in a searchable catalog from Cross University instructors and Avaya certified experts. You will have unlimited access to on-demand training and learning materials for the duration of your subscription. It is just like having an instructor at your side whenever you need them.
The fully searchable catalog of instruction, administrative tips, and tricks for Avaya support systems is constantly growing with more than 70 learning modules added per year so you are sure to have training on the latest technology and applications.
]]> http://www.articledatabase.info/communications/voip/moving-toward-unified-communications.html http://www.articledatabase.info/communications/voip/moving-toward-unified-communications.html Fri, 20 Nov 2009 22:35:24 -0600 http://www.articledatabase.info/communications/voip/unified-communications-require-unified-system-support.html http://www.articledatabase.info/communications/voip/unified-communications-require-unified-system-support.html Fri, 20 Nov 2009 21:28:57 -0600
Avaya Application Enablement Services allows both IBM Lotus Sametime and Microsoft Office Communicator to leverage the rich telephony capabilities of Avaya Communication Manager IP telephony software. Using the Application Enablement Services platform in an enterprise network allows users to access the helpful and hearty set of click-to-communicate features provided by Avaya with seamless integration in Microsoft desktop environments.

Avaya builds upon previous and existing systems by integrating communication providers. By integrating features like presence information, instant messaging, voice over Internet Protocol (VoIP), video, and desktop sharing, Avaya brings a cohesive system to business communication. By integrating other systems, Avaya creates a service that provides access to anyone, anywhere in the world, no matter their communication application. The system provides this invaluable system of communication via a simple internet connection with the click of a mouse.

An invaluable feature of the system is the integrated presence indicator, the core of the communications experience. This-provides availability information based on calendar, login status and other sources that can be set manually. This allows a team to be more in-sync and work toward a goal more clearly and concisely by communicating through the applications they use most. Avaya connection features help businesses bypass the need for a secure tunnel (VPN connection) to the corporate network by offering security-enhanced business VoIP, IM, and desktop sharing. With these features, users are accessible whether in the office or remotely. This increases productivity by connecting users in real-time and eliminates miscommunication caused by out-of-office situations. System features also provide a Meet Now option that lets users create a conference with users both inside and outside of the organization.

Avaya Application Enablement Services offer a quick and useful system to maximize productivity. However, as with any system, businesses still face very real risks and problems. Network threats like worms, viruses and Distributed Denial of Service (DDoS) are becoming more sophisticated and harder to prevent without help. To use these systems at maximum efficiency and avoid costly problems that these e-threats can create, outside services are invaluable. Businesses often face the questions of how and when to upgrade. A service company that unites reliable experience with viable solutions is integral in properly utilizing any communication network system.

Cross Telecom has delivered reliable and inclusive customer experience founded on integrity, honesty, and customer excellence for over a decade. Cross Telecom is a solution provider that delivers reliable answers in a cost-effective and timely manner for every unified communication question. They offer personalized, integrated security solutions that identify, prevent, and mitigate risks to your network. With their help, communication systems run quicker, and are more reliable. So whether you need to know how to increase your business’s wireless mobility or how to strengthen your business’s foundation, Cross Telecom can create a solution right for you.
]]> http://www.articledatabase.info/communications/voip/simplify-your-business-with-avaya-unified-communications.html http://www.articledatabase.info/communications/voip/simplify-your-business-with-avaya-unified-communications.html Fri, 20 Nov 2009 21:05:42 -0600
The goal of the business evaluation is to find communication “hot spots” where delays and errors occur, and then to eliminate or reduce the negative effects. Unified Communications provides specific software and tools that will enable the users to change how they work by providing more efficient and effective personal communications capabilities. These communications tools will improve how individuals interact with their clients, customers, team members, department heads, and management. The functionality of these new communications will redefine how business steps and methods so that processes are more productive. Once the evaluation is complete, a solution is implemented through a series of initiatives that will enable effective change based on a single vision unique to the business needs.

The first initiative of Unified Communications enables mobile workers to be effective from any location, increasing availability, productivity, and responsiveness. The second initiative deploys soft phone technology to complement the desk phone. This allows easy access to many features that increases customer service, collaboration, security, administrative and managerial interactions. Employees will have remote access anytime anywhere – with use of a mobile phone to listen to email messages, check voicemail, and receive calls from their work number. The third initiative brings computer applications to the telephone and allows a business access to additional information and communication applications. Once these changes have been made, a business will be ready to establish unified messaging, instant messaging, conferencing, and video communications as collaboration tools throughout the company. It will simplify interaction internally and improve customer service significantly.

Unified Communications orchestrates communication and collaboration across locations, time, and medium to accelerate business results. It will improve customer service, increase responsiveness, maximize productivity, improve decision making, and leverage the social network on a daily basis. It’s implementation allows users to integrate telephony, voice messaging, and audio conferencing to maximize efficiency and effectiveness across an entire communications platform. Unified Communications is a journey of continuous improvements for any business ready to solve their problems with a progressive approach. The key to moving forward with Unified Communications is to conduct a business assessment. Cross Telecom will listen to business needs and design Unified Communications to fit those unique needs using Avaya telecommunications platforms. Through expertise and experience Cross Telecom can implement Unified Communications on either IBM/Lotus or Microsoft platforms for the most efficient Avaya communications platform any business will need.
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